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2.3 Based on 242 reviews
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    • Waitress 5
    • Food 4
    • Hostess 4
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    • Customer service 15
    • Service 11
    • Waitress 5
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We just left the Applebee's in Germantown MD. The boneless wings were cold and nasty. The Fiesta lime chicken, that my husband ordered was raw. He didn't eat it and didn't want the replacement, because of all the things you hear that they do when customers complaint. Anyway, the manager Michelle, refused to take that chicken out from the total check. So my husband left hungry and robbed!!! I used to love that place, but they not gonna see us... Read more

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Doug was extremely attentive and friendly to our family. His customer service was beyond what we expected . We had a great a wonderful experience. The food was good but the service will bring us back please thank him for us .

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Curbside committed time was 5:43pm. I got there 5:45, waited almost 20 min. Order that was brought was wrong order.....another 5-6 min. Order was worse I've ever received. For goodness sake, $20 - steak salad with 6 baby slices of steak, more lettuce than anything. Very small tomato basil cup soup. Brownie bits - One small "stick" of brownie. Wow really. Up until today, I never had a bad experience with curbside. All combined, a... Read more

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A LITTLE GIRL GETS SICK TO HER STOMACH AT THE TABLE NEXT TO US. I BRING IT TO THE WAITRESS' ATTENTION. THE WAITRESS WALKS THROUGH THE VOMIT AND GOES BEHIND THE BAR AND TELLS NO ONE THERE IS A SITUATION THAT NEEDS T BE ADDRESSED IMMEDIATELY! AFTER QUITE A FEW MINUTES, I GET UP AND GO TO THE HOSTESS. SHE NICELY ASK IF WE WANTED TO MOVE? I SAID YES..WE MOVE. OUR MEALS ARRIVE. MY WIFE'S MEAL COMES ALONG WITH OUR PARTY OF 3 OTHERS MEALS. THE... Read more

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Our experience was poor (Greenfield Indiana around 11-5-2016). After sluggish service in a nearly empty restaurant, we ordered steak salads. We were NOT asked how done to cook the meat. Received salads drowned in dressing and looking like it was already eaten. Steak was very tough and cooked well done. Salad tasted like dressing only. Asked the server what cut it was. She said it was butt. Then later she said sirloin. This restaurant recently... Read more

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NEWELL, S. This server was VERY COLD, CALLOUS, UN-happy, SURLY, ALOOF (VERY, VERY, VERY, VERY UN-friendly(VERY), UNKIND, impolite, UN-pleasant, DOES NOT enjoy her job (AT ALL) she NEVER (EVER) smiled . . . . seemed quite IRRITATED to say the least. We could NOT wait to leave this place- and afraid to ask for ANYTHING -because we felt as though we were "bothering" her!!! When we asked for Baked Potato as a side item, she abruptly stated, "We... Read more

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Today I ordered from the drive-up take out service of Applebees. Part of my order should have been a nice juicy All-American Burger. I always look forward to the superb burger toppings, but was surprised when the only thing lying between the bun and burger, was cheddar cheese. Also the burger itself was rather dry. I usually love Applebees burgers, so this was surprising, and all and all disappointing. Read more

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Check # 9904-560218 10-26-2016 at Bonney Lake Applebee's. Just had lunch today with my mother,elderly, and two grandkids. Service was ok, not too attentive as far as checking back on our order. Kids food was fine, no issues. My mother's salmon looked good, had a maple glaze, but was very dry/over cooked. Mine was the crispy chicken, brew house, with garlic mashed potatoes and a gravy. The chicken was definitely crispy but I wondered if it was... Read more

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My family and I went to the Lancaster Salem, or location this evening and had the worst service I have ever had. We received our appetizer and drink and with this my son under the age of 5 received his main meal. 45 minutes later my son was beyond ready to go and the rest of my family had yet to receive our main meals. We were there by this time for well over an hour. The manager never visited our table and our server left us waiting without... Read more

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Went to the Applebee's on 75ave south of Thomas. Service was slow I even press on the table device for service and nothing. When receiving appetizer we were not giving plates to eat on. The food was luke warm. Very unfriendly place to go. Never again

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