Anonymous
map-marker Philadelphia, Pennsylvania

My bonus cards would work

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The manager was on the case and he solved it quickly and the manager at Applebees was helpful and got me help from the help line
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User's recommendation: U can call the help line

Lillian G Onv
map-marker Longmont, Colorado

Disappointed

Our salads were horrible! One Saturated with salad dressing and the other one way too much taco seasoning!!!
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Loss:
$35
Pros:
  • Good food at good prices
Cons:
  • Poor food service

Preferred solution: Full refund

User's recommendation: Ask for moderate seasonings and your salad dressing on the side.

Kisha H Yfk
map-marker Indianapolis, Indiana

The bs from your store. Wasted hour of my life

Try to pick up curbside order. Waited 20 minutes when I got here nobody said a word for 13 min.

Finally returned with my order and I walked out without the kids, Coke or the kids milkshake that I charged for. Its principal at this point I came back to get the shake. They finally did give me the Coke 20 minutes later still no Shake. Apparently the bartender is the only one that can do it and Im still waiting after they forgot it 30 minutes ago this is ridiculous and I shouldve been put first in front of these people but I still dont have it.

I asked for a refund and she said I have to go get my manager and I said thats fine go get her and she never returned with her. I just left I cant.

This is ridiculous. I have wasted an hour and a half of my life over one simple meals

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User's recommendation: Don’t bother

Jason M Dzr

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Verified Reviewer

Refund

Bad food condition the whole order Bad food condition the whole order Bad food condition the whole order
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Loss:
$102
Cherann H

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Verified Reviewer
| map-marker West Mifflin, Pennsylvania

Compliant

Case number 331*-*** . They were supposed to call me back and havent heard from no one . Called the complaint center back and phone not working. Couldnt even leave a message. I am now starting to understand why Apple bees is going down hill
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Pros:
  • Older staff wonderful
Cons:
  • Younger staff rude

Preferred solution: Left because waitress was exterior rude . Been going therefor a long time . But notice how bad service has got

User's recommendation: Stay away from Apple bees in West Mifflin pa . Has gone down hill and waitresses are rude

Anonymous
map-marker Baltimore, Maryland

Horrible experience

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Was,told I can no longer order aside of blackened chicken, after ordering the same thing for 2 years straight the most patios narcissistic people I've ever came across I was singled out no doubt about it the Southgate Michigan Apple be used should be put under New Management.
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User's recommendation: Don't waste your time with this place

Diane Z Cfk
map-marker Colorado Springs, Colorado

Disrespectful Manager-Academy/Goddard location

I was ordering my 2/28 meal and one meal was the 6oz steak.. so the waiter comes and tells us that they have no 6oz steaks only the 8oz so they would be charging me $2 more so I said may I speak to the manager. The manager comes to explain and I mentioned so this is false advertisement you need to change the menu. And he explained again and as I was speaking to him he just walked off and left me talking to myself!
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Loss:
$40
Pros:
  • Great food
Cons:
  • Poor management service

Preferred solution: I would really appreciate that you get his attention on this matter. That is not the type of manager Applebees should have. For their customers.

User's recommendation: Shane Crenshaw is not a great manager.

Anonymous
map-marker Farmington, Missouri

W-2 forms

This is Gail Richardson I work at Applebee's in poplar bluff for 2 years and last year I work from January 1st to end of August and I ended up having a heat stroke and another stuff wrong cuz I can't work now or drive but I have not received my W-2 forms it's been over a month and I have not received my W-2 forms from Applebee's and poplar bluff so I can't do my taxes and I need to know if I can get a replacement or what I have not my address is 807 Ripley 21 North 8th Doniphan Missouri 63935 and my phone number is 157*-***-****
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Brian H Ifx

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Verified Reviewer
| map-marker Manitowoc, Wisconsin

Personal

I was an employee and I told my manager Alyssa that there was drug deals going on at work and people were doing drugs and instead of keeping it confidential she told everyone, so when I went to work next, alot crew members came at me talking *** so I left and quit! It's not right that she did what she did, as a manager it should've been kept to herself, I don't think that's fair to me when I was doing the right thing
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Kisha H Yfk
map-marker Louisville, Kentucky

The bs from your store. Wasted hour of my life

I came to get a curbside order of one appetizer and one kids meal simple. They forgot the Coke and the kids shake that I paid for so I came back to get it. It took another 20 minutes and I still didnt get the shake I shouldve been made for me right away as I had already mistakenly not gotten it before And I asked for a refund and she said Im gonna have to get a manager for that so go get one. She never did come back another 20 minutes. I said there this is ridiculous.
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Loss:
$2

Preferred solution: Full refund

Renita C Uzi

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Verified Reviewer
| map-marker Dallas, Texas

Bad food

2 16 2024 the waitness sweetheart the food unseasoning when you pay 59.62 for food you expected it to be good. Very disappointed
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User's recommendation: Season food

Anonymous
map-marker Pittsburgh, Pennsylvania

Customer service horrible

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Waitres was so rude . We left and wont go back . General manager not much better makes excuses. I know why they go downhill
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User's recommendation: West Mifflin downhill

Jean L Kdw

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Verified Reviewer
| map-marker Columbus, Ohio

Disappointed in Management

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I visited Applebee's at 3894 Morse Road, Cols, OH 43219 on Saturday around 3pm. They had a really long line but I decided to stay since I had 4 grand children with me that was excited to go to Applebee's because they had not been in the past.

We waited in line patiently for about 20-30 minutes. The greeter was very apologetic about the wait and stated as soon as a table opened that they would sit us. There was a young man behind us in a wheelchair that had not checked in because he was waiting for the rest of his party. I know this because I heard him tell his brother this who also worked in the restaurant.

Again, there were 5 of us, so we waited for a table that would fit. The greeter noticed a couple in a booth that was getting ready to leave so she stated if we didn't mind waiting a little while longer she would sit us at that booth. Because we knew that we had a table, we let numerous other parties be seated ahead of us that had entered the restaurant after we arrived. At no time did the gentlemen in the wheelchair state that we was waiting or if he could be seated.

When the booth was free a waiter cleaned the table so we sat down. 10 minutes later a manager came to table and demanded that we get up from the table because the young man in the wheelchair was there before us. I explained the situation and she still mandated that he was there first no matter if he checked in or not. I also told her that the greeter told us to wait for this table to be free and we could sit and also told her that we had allow other parties to go ahead of us so that we could sit at that particular booth.

Needless to say, we moved and decided to leave the restaurant because it was just disappointing at the management of the restaurant. I understand order and would have gladly not sat at the booth if it was not already promised.

But for the manager to demand we move after waiting so long and letting others go ahead of us was just wrong. Needless to say, Applebee's didn't just turn away a frequent customer but also gave reason for 4 new customers to not want to return.

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Pros:
  • Great location
Cons:
  • Always short staff or insufficient staff and or management

Preferred solution: Not sure how to fix this since we went to another restaurant and service was quick with great customer service

User's recommendation: Caution - Need New Management

Harold R Jin

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Verified Reviewer

Date Night Pass

I waited for the purchase button for the DateNight Pass to appear at 12 PM. It never did.

I found out later you had already sold out without even offering the pass to any except those you deemed more deserving. As a long time Applebee's customer I want you to know this is not a business practice of a reputable company. Why you choose to discriminate is beyond me. There are many similar and very adequate restaurants an equal distance from my home.

I guess I'll be visiting them from now on. It's a shame since I would prefer Applebee's but I, unlike some companies have, have standards that I go by.

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Preferred solution: Treated like everyone else. Obviously I wasn't.

User's recommendation: Don't expect to be treated fairly.

Jody C Luq

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Verified Reviewer

An unfair promotion

Updated by user Feb 25, 2024

They haven't bothered to respond. I guess they don't care about customer concerns. VERY disappointed.

Original review Jan 22, 2024
I contacted Applebees.com days prior to the Date Night Pass going on sale to make sure I knew what I needed to do the day of purchase. I was told a purchase button would appear on the website at 9 AM PT/12 PM ET.

I was ready and waiting at this time and a pop up to order didn't appear until 3 minutes passed the opening time. By this time it said "Sold Out". I NEVER HAD A CHANCE to make a purchase since the button never was available when they went on sale. This appears to not be a fair opportunity for all.

Was this some sort of scam on Applebee's part?

Was this just the companies way of getting people to sign up for your club (when it stated sold out, they asked if you wanted to join Applebee's club)? I am very disappointed and want a response as to why this happened.
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Preferred solution: Some answers and a fair promotion in the future

User's recommendation: I've had no problem in the restaurant, this promotion was just unfair.

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