Keena J Ejs

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Verified Reviewer
| map-marker Newark, New Jersey

Kids eat free on holidays

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2 ADULTS AND I came with 5 kids on monday 1/15/24 MLK day. We were told that kids only eat free on certain holidays and that wasnt one of them.

We called the day before and got confirmation but the information was wrong. We were told that corporate is the ones that decide what holiday kids eat free on. I took my kids on Halloween and they ate free which isnt even a federal holiday. Im trying to understand how ML K day schools, banks, postoffice, everything is closed is not consider a holiday where kids wouldnt eat free.

But Halloween where nothing closes is. I would hate it to be because its a black man birthday that makes a difference. Please explain what or how do u guys decide what holiday kids eat free.

I would assume at least all Federal holidays would be on the list. The manager did offer 2 comp 2 kids meal but we were so discouraged n appalled we went to IHOP where kids eat free everyday after 4p.m.

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Loss:
$25
Cons:
  • Dont honor mlk as a holiday

Preferred solution: Maybe a gift certificate

4 comments
Guest

No gift certificate for you! You were not entitled to free food for your kids, so you sure as heck are not entitled to a gift card.

Guest

Miss us with your attempt to make something racial out this! You are just mad your spawn didn't get to eat for free and you actually had to open your wallet and feed your own. Stop with your divisive postings!

Guest

I called an employee Said different and I also been then during other holidays you didn't mention but thank you for your input.

Guest

Applebee’s has kids eat free Easter weekend, July 4th, back to school week and Halloween. They never have advertised kids eat free on holidays.

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Dewey G Uwl
map-marker Hickory, North Carolina

Service and food horrible

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Me ate there twice 1 st time was not so bad cause the food was ok. We went Saturday night sat the bar drinks took 25 mins to come bartender was new she had seem to just started, didn't know the menu.

So I order boneless wings all you eat. Time I was done with my first plate it took little over 30 mins for another dish came out and they were cold. I gave up after that,horrible experience manger need came and talk to us nothing. They were others getting the same service so they just walked out.

We paid 60 some dollars for a horrible meal manger was no where to be found? Check #876*-******* please free to call me 828404**** We feel like we deserve our money back.

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Loss:
$62
Pros:
  • Good burgers
Cons:
  • Manger service horrible

Preferred solution: Full refund

User's recommendation: Just call before you go see who's working that shift..

3 comments
RIDDHESH S

Please send me back my money

Guest

I see the public school system there in Hickory, NC has failed you. Your complaint is a mess.

Next time, get someone smarter to write it for you. You shouldn't knock someone for being new on the job. Maybe you have never had a job, but when you are new, it takes a while to settle in.

As far as the wings, the bartender didn't make them. You didn't see the manager walking around (they may have been cooking), so you should have asked for them to address your issue, while you were there in the restaurant.

Guest
reply icon Replying to comment of Guest-2468344

Agree. I commented in another post you can always tell when places offer all you can eat.

It brings out the worst in people. BTW, how the disgusting looking riblets, shrimp and boneless wings in their commercial doesn’t have people staying away is beyond me.

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Angelica S Rwu

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Verified Reviewer
| map-marker Newark, Delaware

Complaint

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Applebees - Complaint
I am tired of ordering applebees on doordash everytime my order is wrong and doordash doesnt wanna compensate me for anything steak was way undercooked and always missing sides and extras and yet im still charged im tired of it i want my money back!!!
View full review
Loss:
$40

Preferred solution: Full refund

User's recommendation: Don't order from here you will get ripped off my food is always left out and my sides and extras and I can't get refunded for it I'm done with applebees! Trash!

Mark S Rcd

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Verified Reviewer

Doors were locked before 11 pm on a Friday night.

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No sign was posted that the location was closed. The restaurant was still serving customers inside. Four customers were turned away while I was there. No one was answering the phone. Terrible.
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Preferred solution: Apology

Anonymous
map-marker Graniteville, South Carolina

Terrible service in the Aiken s.c restaurant

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Last night we went to try and eat dinner around 6pm here and it took a minute for anyone to come up front. It was so long we almost sat ourselves When the hostess finally came she said it would be a 5-10 minute wait and we said ok can we wait at the bar she said no, mind you the bar was empty.

So we saw vacant booths so we asked can we sit here. She said no I can't sit you anywhere. So I said so I am to stand 5-10 minutes she said yeah. We left and we went somewhere else.

Called the day management and all he said was he would have a talk with her. No apologies no nothing. I have pretty much stopped going there but I thought maybe it will be alright now, and as you can read, this place is terrible. When we walked outside a gentleman asked what are they saying to you?

I asked why? He said we were the 3rd set of customers who went in and just walked out.

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User's recommendation: Go somewhere else

Julie K Gtd

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Verified Reviewer

Complaint

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We just visited this restaurant. We were told there would be a 5 minute wait. After waiting 10 minutes the host sat the party that came in after us. Completely disappointed. We left and will not be returning. As we were leaving the host apologize and said she was going to seat us after them... I feel discriminated against because I didn't speak the same language.
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Cons:
  • Discrimination

Preferred solution: Better service

User's recommendation: Do not go

Sue W Qoj

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Verified Reviewer
| map-marker Colonial Heights, Virginia

Poor food quality and service poor

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Plastic in food and food raw in middle poor service service and food poor quality I will not be going back there
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Cons:
  • Con is poor service

Preferred solution: Better service and food

DGriffin G

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Verified Reviewer
| map-marker Fort Worth, Texas

Exposing a rediculous policy

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I have been going to the Ft. Worth, West Frwy location for several years. My last visit on 12/24/23 will be my last. I ordered a large house marg. with extra salt only to receive the glass half salted. Upon inquiring, I was told that they were not allowed to use extra but sent out a cup of salt instead. The manager said that was policy for the house drink if I didn't request extra. But I did. How stupid is that? Get your crap together Applebee's
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Pros:
  • Comfortable atmosphere
Cons:
  • Cooks that can not prepare a well done burger
  • Drink policies that make no sense

Preferred solution: Nothing. I will find another restaurant.

User's recommendation: Can not recommend. Too many other places to go.

Tabitha t Pod

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Verified Reviewer

Complaint

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We went to your sidney ohio location last night 12/23/23. We had the worst experience all around.

We ordered our drinks. We got them about 15 mins later. Which no biggie. Our alcohol drinks took us 30 mins to get, we had to go get them at the bar ourselves.

They just sat on the corner of the bar for 25 mins getting watered down. We complained and nothing was done. Moving forward, we ordered our food. Tje appetizers came out cold.

The mozzarella sticks were ice cold and so was the bbq boneless wings. We complained. Again, nothing done. Our waitress barely checked on us.

It wasnt even busy!! We got our actually food. I asked for no mushroom or onions on my steak. It came loaded.

She said i told them none and they still put them on there. Im sorry i tried. Im allergic to both things!! 3 of us got mashed potatoes.

They were so old they were cold and crusted over. My son got the chicken and shrimp and his chicken was burnt. My steak was loaded in stuff im allergic too and my boyfriends steak was all the way done when it was supposed to be rare. His potatoes had finger prints in it.

The waitress was dirty talking to my boyfriend. The manager came over to speak to us. He was not professional at all. He looked like a hobo.

Shirt baggy and untucked and a baseball cap on backwards. We expressed our complaints to him. He only took the chicken off the bill. Said sorry i cant help the rest.

The entire time he was sitting at the bar flirting with the barmaid. The waitress said that location is never busy, to be honest, now i can see why. Howre you going to give paying customers cold, old food and not cooked how was asked? Finger prints in the potatoes?

Really? Sidney ohio restaurant needs shut down. We paid 120 bucks for our meal last night, after the chicken came off and it was ridiculous.

I couldnt eat bc they refused to remake my steak that was made with stuff im allergic to!! Please do something about this location and the people you have running it.

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Loss:
$120
Pros:
  • No pros
Cons:
  • Everything stay away

Preferred solution: Full refund

User's recommendation: DONT GO

2 comments
Guest

Who goes to Applebee's for a steak dinner? I worked at an Applebee's for a very short period of time when I was going to college and the manager told me my first day: don't eat the steaks or riblets/ribs here.

The meat is substandard.

Also, why did you refer to the bartender as a "barmaid"? This isn't the 19th century.

Guest
reply icon Replying to comment of Guest-2453601

Agree 100%. The answer as to who orders a steak there? The same type of person that goes to Outback or Texas Roadhouse and orders a steak to go and then complains about it.

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Rav B

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Verified Reviewer
| map-marker Hickory, North Carolina

WORST PLACE EVER

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Original review Nov 22, 2023

Their customer service *** my dead grandma can do better service from the dead then this place. I was told by Laura the GM to call the location to get my refund back for the mistake that this location did on my order.

Jatella told me what did I want to do since I was upset that I got the wrong order, then because I was already transferred and hung up on many times, irate at this point respectfully I told the manager Jatella I didn't want to come down to the store she told me to pull up and her an her people be ready for me.

So now here we are back at they refuse to give me my refund now and said that I needed to provide my information to them. AND I have to make my own arrangement to get my issue taken care of for their fault! LMAO after their manager threaten me? yeah no i'm not a woke person but i'm also not a person who will allow a person to threat me.

Let me see if maybe I should go file a police report on Jatella over a simple fix she felt because it wasn't her money then she didn't feel the need to correct their issue. AGAING LET REMIND YOU Not only I had to take off work to make a arrangements on their *** up.

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5 comments
Denetra Eyn

The fact that you are using your dead grandma to talk about your situation shows disrespect for her. Shame on you. You did not love her.

Guest

Imagine filing a police report over an Applebee's refund! LMAO!!!

Guest

The police cannot do anything. They will simply yell you it is a civil matter, not a criminal one. Contacting the police is a major waste of police resources.

Guest
reply icon Replying to comment of Guest-2435546

tell not yell

Denetra Eyn
reply icon Replying to comment of Guest-2435548

This is the police we are talking about they will yell at the person.

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Mallory H Kxd

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Verified Reviewer
| map-marker Mesa, Arizona

Manager complaint-turning down valid customers

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Original review Oct 24, 2023

Hi there, My name is Mallory Hestwood and yesterday 10/23 my three friends and I entered our local Applebees on 4712 E Ray Rd in Gilbert, Arizona after a long day of work. My three friends and I ordered an alcoholic beverage and provided IDs as instructed.

After about 5 minutes, our server came back and mentioned their manager, Holly, thought we all looked young and needed to take our IDs back into the kitchen to scan. Confused but compliant, we gave all of our IDs back so they could take a further look. We then waited for roughly 15-20 minutes for the staff to bring our IDs back with an explanation as to what the issue was since we are all 26 years of age with our government state ID. We werent served water or given any explanation when we asked.

The manager, Holly, proceeded to come to our table and say she is unable to serve us because my ID didnt add up and my friends ID was peeling off in which it was not in any way. I myself am a registered nurse and travel all of the time for work with my ID as well as my friend and have never had any issues because its our valid government ID. I am disgusted with not only the service but also the manager involved. We were nothing but compliant with your staff and were treated with absolute disrespect.

After reading reviews on this specific Applebees in Gilbert, it looks as though this has happened before to other of age adults. This is inexcusable. The manager Holly seems to have an issue reading IDs or serving customers along with giving Applebees a bad reputation.

I will continue to tell my story to everyone to steer clear of Applebees because of the situations absurdity until a change is made. I look forward to hearing from you.

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User's recommendation: Run

Crystal A Lck

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Verified Reviewer
| map-marker Lincoln, Nebraska

Terrible customer service

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We stopped at Applebee's in Gateway Mall to watch the Packer game. I walked into the place and spoke to the hostess and asked if they could change the channel on one of the TV's.

She said she didn't know. She went to ask someone. So I finally got the attention of the bartender. He was too busy texting on his phone to see me.

So he changed the channel and I said I am going to get my Mom from the car. I told them I was not going get my Mom out of the car until I figured out if they would have the game on. I told them she was handicapped. They said they would have it on.

So I went and got my Mom out of the car. We come in and I look up at the TV there is no Packer game. I asked the hostess what was going on and she just stood there staring at us. No answer just stared.

I was so furious. That was so rude. I would not do that to anyone especially someone who has a

handicap. No one would talk to us.

So I took my Mom's arm and walked out of the place.

The restaurant staff just let us walk out. We went to Wingstop and had wonderful customer service, great tasting food, and had no problem watching the game.

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Cons:
  • Too many

Preferred solution: Apology

1 comment
Chuck G Gmf

Please teach out

Tony F Hdl

Poor customer and management service.

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Poor customer service and employee lying to manager to serve her needs and manager refusing to hear both sides of story.
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Pros:
  • Some good employees
Cons:
  • Only takes one bad apple

Preferred solution: Apology

User's recommendation: Applebee's is no longer focused on customer service.

Anonymous
map-marker Dallas, Texas

Dreadful food and way over priced.

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Ordered buffalo chicken. Cold chicken covered in spiced sauce. 6oz. steak looked like a piece of shoe leather. Definitely not 6oz. Sent back. Second one looked better but was a lump of fat.Potatoes and broccoli cold. Place not very clean.Will not be going back to Applebees. Used to serve a decent meal.
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User's recommendation: Definitely will not.

Iliana Koq
map-marker Louisville, Kentucky

Extremely bad service all the time

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I placed an online order a week ago and never received the order and am still waiting on my $84 to b put back on my card..dont order online. The store does not honor online orders
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