Applebees
Reviews and Complaints
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Verified Reviewer | Newark, New JerseyKids eat free on holidays
2 ADULTS AND I came with 5 kids on monday 1/15/24 MLK day. We were told that kids only eat free on certain holidays and that wasnt one of them.
We called the day before and got confirmation but the information was wrong. We were told that corporate is the ones that decide what holiday kids eat free on. I took my kids on Halloween and they ate free which isnt even a federal holiday. Im trying to understand how ML K day schools, banks, postoffice, everything is closed is not consider a holiday where kids wouldnt eat free.
But Halloween where nothing closes is. I would hate it to be because its a black man birthday that makes a difference. Please explain what or how do u guys decide what holiday kids eat free.
I would assume at least all Federal holidays would be on the list. The manager did offer 2 comp 2 kids meal but we were so discouraged n appalled we went to IHOP where kids eat free everyday after 4p.m.
- Dont honor mlk as a holiday
Preferred solution: Maybe a gift certificate
Service and food horrible
Me ate there twice 1 st time was not so bad cause the food was ok. We went Saturday night sat the bar drinks took 25 mins to come bartender was new she had seem to just started, didn't know the menu.
So I order boneless wings all you eat. Time I was done with my first plate it took little over 30 mins for another dish came out and they were cold. I gave up after that,horrible experience manger need came and talk to us nothing. They were others getting the same service so they just walked out.
We paid 60 some dollars for a horrible meal manger was no where to be found? Check #876*-******* please free to call me 828404**** We feel like we deserve our money back.
- Good burgers
- Manger service horrible
Preferred solution: Full refund
User's recommendation: Just call before you go see who's working that shift..
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Verified Reviewer | Newark, DelawareComplaint
Preferred solution: Full refund
User's recommendation: Don't order from here you will get ripped off my food is always left out and my sides and extras and I can't get refunded for it I'm done with applebees! Trash!
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Verified ReviewerDoors were locked before 11 pm on a Friday night.
Preferred solution: Apology
Terrible service in the Aiken s.c restaurant
Last night we went to try and eat dinner around 6pm here and it took a minute for anyone to come up front. It was so long we almost sat ourselves When the hostess finally came she said it would be a 5-10 minute wait and we said ok can we wait at the bar she said no, mind you the bar was empty.
So we saw vacant booths so we asked can we sit here. She said no I can't sit you anywhere. So I said so I am to stand 5-10 minutes she said yeah. We left and we went somewhere else.
Called the day management and all he said was he would have a talk with her. No apologies no nothing. I have pretty much stopped going there but I thought maybe it will be alright now, and as you can read, this place is terrible. When we walked outside a gentleman asked what are they saying to you?
I asked why? He said we were the 3rd set of customers who went in and just walked out.
User's recommendation: Go somewhere else
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Verified ReviewerComplaint
- Discrimination
Preferred solution: Better service
User's recommendation: Do not go
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Verified Reviewer | Colonial Heights, VirginiaPoor food quality and service poor
- Con is poor service
Preferred solution: Better service and food
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Verified Reviewer | Fort Worth, TexasExposing a rediculous policy
- Comfortable atmosphere
- Cooks that can not prepare a well done burger
- Drink policies that make no sense
Preferred solution: Nothing. I will find another restaurant.
User's recommendation: Can not recommend. Too many other places to go.
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Verified ReviewerComplaint
We went to your sidney ohio location last night 12/23/23. We had the worst experience all around.
We ordered our drinks. We got them about 15 mins later. Which no biggie. Our alcohol drinks took us 30 mins to get, we had to go get them at the bar ourselves.
They just sat on the corner of the bar for 25 mins getting watered down. We complained and nothing was done. Moving forward, we ordered our food. Tje appetizers came out cold.
The mozzarella sticks were ice cold and so was the bbq boneless wings. We complained. Again, nothing done. Our waitress barely checked on us.
It wasnt even busy!! We got our actually food. I asked for no mushroom or onions on my steak. It came loaded.
She said i told them none and they still put them on there. Im sorry i tried. Im allergic to both things!! 3 of us got mashed potatoes.
They were so old they were cold and crusted over. My son got the chicken and shrimp and his chicken was burnt. My steak was loaded in stuff im allergic too and my boyfriends steak was all the way done when it was supposed to be rare. His potatoes had finger prints in it.
The waitress was dirty talking to my boyfriend. The manager came over to speak to us. He was not professional at all. He looked like a hobo.
Shirt baggy and untucked and a baseball cap on backwards. We expressed our complaints to him. He only took the chicken off the bill. Said sorry i cant help the rest.
The entire time he was sitting at the bar flirting with the barmaid. The waitress said that location is never busy, to be honest, now i can see why. Howre you going to give paying customers cold, old food and not cooked how was asked? Finger prints in the potatoes?
Really? Sidney ohio restaurant needs shut down. We paid 120 bucks for our meal last night, after the chicken came off and it was ridiculous.
I couldnt eat bc they refused to remake my steak that was made with stuff im allergic to!! Please do something about this location and the people you have running it.
- No pros
- Everything stay away
Preferred solution: Full refund
User's recommendation: DONT GO
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Verified Reviewer | Hickory, North CarolinaWORST PLACE EVER
Their customer service *** my dead grandma can do better service from the dead then this place. I was told by Laura the GM to call the location to get my refund back for the mistake that this location did on my order.
Jatella told me what did I want to do since I was upset that I got the wrong order, then because I was already transferred and hung up on many times, irate at this point respectfully I told the manager Jatella I didn't want to come down to the store she told me to pull up and her an her people be ready for me.
So now here we are back at they refuse to give me my refund now and said that I needed to provide my information to them. AND I have to make my own arrangement to get my issue taken care of for their fault! LMAO after their manager threaten me? yeah no i'm not a woke person but i'm also not a person who will allow a person to threat me.
Let me see if maybe I should go file a police report on Jatella over a simple fix she felt because it wasn't her money then she didn't feel the need to correct their issue. AGAING LET REMIND YOU Not only I had to take off work to make a arrangements on their *** up.
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Verified Reviewer | Mesa, ArizonaManager complaint-turning down valid customers
Hi there, My name is Mallory Hestwood and yesterday 10/23 my three friends and I entered our local Applebees on 4712 E Ray Rd in Gilbert, Arizona after a long day of work. My three friends and I ordered an alcoholic beverage and provided IDs as instructed.
After about 5 minutes, our server came back and mentioned their manager, Holly, thought we all looked young and needed to take our IDs back into the kitchen to scan. Confused but compliant, we gave all of our IDs back so they could take a further look. We then waited for roughly 15-20 minutes for the staff to bring our IDs back with an explanation as to what the issue was since we are all 26 years of age with our government state ID. We werent served water or given any explanation when we asked.
The manager, Holly, proceeded to come to our table and say she is unable to serve us because my ID didnt add up and my friends ID was peeling off in which it was not in any way. I myself am a registered nurse and travel all of the time for work with my ID as well as my friend and have never had any issues because its our valid government ID. I am disgusted with not only the service but also the manager involved. We were nothing but compliant with your staff and were treated with absolute disrespect.
After reading reviews on this specific Applebees in Gilbert, it looks as though this has happened before to other of age adults. This is inexcusable. The manager Holly seems to have an issue reading IDs or serving customers along with giving Applebees a bad reputation.
I will continue to tell my story to everyone to steer clear of Applebees because of the situations absurdity until a change is made. I look forward to hearing from you.
User's recommendation: Run
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Verified Reviewer | Lincoln, NebraskaTerrible customer service
We stopped at Applebee's in Gateway Mall to watch the Packer game. I walked into the place and spoke to the hostess and asked if they could change the channel on one of the TV's.
She said she didn't know. She went to ask someone. So I finally got the attention of the bartender. He was too busy texting on his phone to see me.
So he changed the channel and I said I am going to get my Mom from the car. I told them I was not going get my Mom out of the car until I figured out if they would have the game on. I told them she was handicapped. They said they would have it on.
So I went and got my Mom out of the car. We come in and I look up at the TV there is no Packer game. I asked the hostess what was going on and she just stood there staring at us. No answer just stared.
I was so furious. That was so rude. I would not do that to anyone especially someone who has a
handicap. No one would talk to us.
So I took my Mom's arm and walked out of the place.
The restaurant staff just let us walk out. We went to Wingstop and had wonderful customer service, great tasting food, and had no problem watching the game.
- Too many
Preferred solution: Apology
Poor customer and management service.
- Some good employees
- Only takes one bad apple
Preferred solution: Apology
User's recommendation: Applebee's is no longer focused on customer service.
Dreadful food and way over priced.
User's recommendation: Definitely will not.
Extremely bad service all the time
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No gift certificate for you! You were not entitled to free food for your kids, so you sure as heck are not entitled to a gift card.
Miss us with your attempt to make something racial out this! You are just mad your spawn didn't get to eat for free and you actually had to open your wallet and feed your own. Stop with your divisive postings!
I called an employee Said different and I also been then during other holidays you didn't mention but thank you for your input.
Applebee’s has kids eat free Easter weekend, July 4th, back to school week and Halloween. They never have advertised kids eat free on holidays.