On Saturday March 23 my boyfriend and I visited Applebee's (Thunder Bay, Ontario). We sat in a booth where I touched the table.
Usually this is not part of my worry when I eat out (I am allergic to shellfish), it is usually when I order. I happened to rub my eye and it became very irritated. I was having a severe allergic reaction that landed me in the ER. On Sunday the 24 around lunch I called Applebee's to make them aware of their unsanitary conditions and explained the situation, including the part where I paid full price for my entire uneaten meal which got thrown in a to-go container and un-drank alcohol and even left a tip!
The manager seemed nonchalant about the situation and was less than concerned of my severe allergic reaction due to their unsanitary table. The only comment that sticks in my head is "well obviously I can't give you free alcohol." Little courtesy was given and my health seemed to be not in consideration at all. In our short conversation he offered a $15 credit to satisfy my complaint. Even though I accepted, I was unhappy that the health of their customer was worth so little.
My bill totalled $50 which went wasted. The customer service at Applebee's for such a serious situation was horrible and I feel that my life endangerment is not worth a $15 credit as I am doubtful I will ever return to the place that almost killed me.
Product or Service Mentioned: Applebees Manager.
Monetary Loss: $50.