****HORRIBLE DINING EXPERIENCE***
I purchased a to-go order from Applebee's at 6608 Tara Blvd., Jonesboro, GA 30236 on 3/25/12. When I opened the box expecting to see Bourbon St. Chicken & Shrimp, I saw disgusting slop!!!! The slop looked like something that a dine-in customer left on their plate as garbage upon leaving the restaurant. That slop should not have ever left the kitchen!!!!
I gave the food back to the restaurant manager and asked for a refund. The manager told me that it was their company's policy not to issue refunds but to allow the customer to select something else from the menu or to issue a gift card to which I responded that her offer was NOT acceptable. I didn't want anything else from the menu and I didn't come there to purchase a gift card! At that point, I wanted nothing else but my money back!
Nowhere on Applebee's website, TV ads, on the restaurant's menu, nor posted in their restaurant is it stated that if you (the customer) are not satisfied, all sales are final and non-refundable.
If you want a wonderful dining experience, DO NOT PATRONIZE APPLEBEE'S #85 in Jonesboro, GA on Tara Blvd or you WILL be EXTREMELY disappointed!!!!
Product or Service Mentioned: Applebees Gift Card.
Monetary Loss: $21.