The Applebee's in Morgantown WV is going to ***. Food is terrible, service is poor and the management needs a good going over. After a visit on 3-14-08, I will never return.
It took 15 mins. to be seated, another 22 mins. for the server to take our drink orders,10 more to get it right, and 1hr and 5 mins. for our food from the time we placed our order.
The food was cold when it arrived and looked like it was dumped onto the plate. While waiting for our order we could hear a female voice cussing and verbally abusing the staff (later found out it was the G.M. Betty Turner). We informed our server about the food and the wait and were soon approached by the G.M. Betty Turner.
We informed Mrs. Turner of our bad experience and she seemed to question us like we were trying pull something. At this point we paid our bill in full and left. The server looked like she was almost in tears when she brought out the bill, so we left a generous tip.
We used to eat there about 2 or 3 times a month and have noticed a change in the quality of the food and the general moral of the staff. We will find another place to go from now on.
Product or Service Mentioned: Applebees Drink.