My family and I went to the Lancaster Salem, or location this evening and had the worst service I have ever had. We received our appetizer and drink and with this my son under the age of 5 received his main meal.
45 minutes later my son was beyond ready to go and the rest of my family had yet to receive our main meals. We were there by this time for well over an hour. The manager never visited our table and our server left us waiting without checking in until we finally received our meals. Our server did however check in multiple times with the large group next to us and both smaller groups on the other sides of us.
We are very disappointed with this service.
Our food was good, but sadly due to waiting so long we had lost our appetites. I would think that a family coming in with two children under the age of 12 would get their food or at least a check in more often and in a timely fashion.
Product or Service Mentioned: Applebees Customer Care.
Reason of review: Order processing issue.