Lawrenceville, Georgia
Not resolved
1.0
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1 comment

My friend, her mom, her 11 month old baby, and I went to the Applebee's on Thornton rd in Lithia springs Sunday night (04/24/2016) and the service was the worst I have ever received anywhere. The waitress took our order and it took her forever to come back to the table (it was not many people there that night) then she came with the appetizer and one of our meals.

Then 15 minutes later she came with another one of our meals and then another 15 minutes with the last two meals. She placed all the meals directly in front of the baby (all of the meals were on hot sizzling plates). When she came back we asked for several things (ketchup, napkins, steak sauce, etc.) and she never returned with the items. We asked another waitress for the manager.

It took the manager 20 minutes to come out and she was not helpful at all. To be exact she was rude and blew us off. So the waitress said she would give us a discount. We asked what was she taking off so we could pay and leave.

SHE SAID SHE WILL GIVE US THE WATER WE HAD FOR FREE.

And to top it off when I asked the waitress what is the manager's name, she said "why? Is she in trouble with corporate?" Never again will we go to that Applebee's!!!!!

Product or Service Mentioned: Applebees Waiter.

Reason of review: Poor customer service.

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Anonymous
#1152460

Not sure why the waitress offered to give you a discount as only management has the authority and ability to make discounts. Then again, if it was just water she was offering, no adjustment needed, that is free anyway.

WHAT A JOKE! And an insult! Managers are the only ones that have the ability to make adjustments in the computer, it requires a special swipe card/password. The only meal that should have come out first and separately was the 11 month old's (unless you had stated otherwise).

The two adult meals should have come out together. Nothing should have been placed in front of the baby.

The request for napkins, sauces should have taken 2 minutes max, as these items are located by the computers where orders are inputted.... this location has a pathetic 2/5 rating on Yelp and Google reviews.

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