8140 Ward Pkwy, Kansas City, MO 64114, USA
Resolved
2.8
Details
6 comments

I was gifted a $50 AppleBee's gift card as a Christmas present. Unfortunately I lost it a couple days later and called AppleBee's offshore call center dedicated to such issues on December 28th.

Predictably nothing was resolved. After several subsequent calls and emails to their corporate offices, I learned on January 14th that they could not reissue the card because it was redeemed by someone else! I opened up a BBB case against AppleBee's that is still pending over their mishandling of this situation.

As soon as I notified them of my lost gift card, it should have been deactivated and another one reissued and mailed to me. After over 30 minutes chasing them to handle my situation quickly and professionally, this is the absolute worst outcome I was trying to avoid and I will not be returning to any of their restaurants for a very long time - which will cost them a lot more than the $50 gift card I was trying to have reissued to me.

Product or Service Mentioned: Applebees Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

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Anonymous
#1273620

Because they knew it had been used, I am guessing you were able to provide them with a card number/transaction number from the receipt. If this card was used *after* you reported it missing, they not only owe you a new card but also something for all your trouble and aggravation in trying to get it solved.

Anonymous
#1273622
@Anonymous

I contacted them prior to it being used with receipt and gift card details. After failing to resolve someone else found and used. I brought this up with BBB and contacted Applebee's guest relations director - mostly out of principal for them dropping the ball - and as soon as their director caught wind he swiftly issued a digital gift card for the full amount and claimed he will look into the customer service breakdown and committed to doing better.

Anonymous
#1273653
@Anonymous

Awesome! Glad you got it resolved.

Anonymous
#1273573

SO IF YOU LOOSE MONEY WALKING OUT OF A BANK, THE BANK SHOULD JUST GIVE IT TO YOU AGAIN? GET REAL AND BE MORE RESPONSIBLE!!

Anonymous
#1273607
@Anonymous

No, but if you lose your debit card and notify the bank immediately it should be deactivated and a new one reissued so nobody else could use your funds. Same principal here, genius.

Anonymous
#1273619
@Anonymous

LOL, that was a good one!

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