On January 14, 2017, my wife and I went out to celebrate her new job and we decided to go to the Applebee's Restaurant at 3028 South Memorial Parkway in Huntsville, Alabama, an establishment that we had enjoyed several times before. We arrived at approximately 4:40pm and were seated.
The restaurant was busy but there were several tables around us that were empty. First, we waited 5 minutes for initial service - no problem. At 5:05pm, we ordered our entrée. I finally got tired of waiting at 5:45pm and asked to speak to the manager.
I asked the hostess if there was a particular problem that night and she had no answer except to ask us not to leave. Ten minutes later, the manager came by and we told him we never got our meal and we want to leave. He showed little concern with our satisfaction but only how much money he would get out of us to make our visit not a waste for Applebee's. He added up that we had a pina colada, an iced tea, a half-priced appetizer and two salads.
I didn't even want the salads but they were complimentary because we ordered from the two for 25 menu. But, he was going to get his money for the salads even though I didn't even come for that. Bottom line - I have NEVER gone into an establishment, like some people do, to look for a way to get something free but in this case I would have, thought a whole lot more of and, forgiven Applebee's much faster if the manager would have said, we are very sorry for your experience and please except what you had been served at no charge. Instead, he was adding every penny to get a total of $21.56 out of us for a small part of a meal that we didn't even come for that night.
Our night out was ruined, but you should be proud of that manager for scrounging money from a dissatisfied customer.
His insensitive actions will make our family spread the word about Applebee's greed. Kurt Everhart 6000 Georgia Mountain Road Guntersville, Alabama 35976 256-505-9166
Product or Service Mentioned: Applebees Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $22.
Preferred solution: Treat dissatisfied customer with more concern..