Applebees

Today on 11-3-24 I bought a $50 gift card for applebee's restaurant and placed an order online and picked the option to pay in store so I could use my gift cards. I get to the store and the front hostess guy brings me out a bag of food and leaves.

I continue to wait so I can pay for it. He comes back and i tell him I need to pay for it and he says no it is doordash. I tell him I ordered the food and I'm not door dash and I need to pay for it. He immediately grabs the bag of food and leaves.

10 minutes later another guy comes out with my bag of food and collects payment. I ask him are you sure that is my food because something weird happened a few minutes ago with a bag of food that had a door dash receipt on it. He shows me the receipt attached to this bag and it is normal looking. He collects my gift card information and leaves to process them.

A while later I see him come out with several receipts in his hands. He starts walking to different tables to hand out receipts/bills. He then proceeds to lower the blinds at a few tables at the far end of the restaurant, Then he comes over with my receipt that he had the entire time. I get home and my food feels cold, but I figure it isnt worth complaining about and surely not worth driving back for.

Then I notice 3 items missing from my food one of which is a main item. I then call the restaurant and prepare to drive back. I speak to Travis who says he is the general manager and he is quite rude on the phone and doesn't want to let me get a word in edgewise. He finally says to come back and he would personally make the food.

I thought that was a little odd and worried if he might tamper with it. I tried telling myself he won't because he is a manager. I get to the store to pick up my remade meal and after a short wait he hands me the meal. I check the meal and everything is there and I prepare to leave.

I had set the missing items meal on the hostess counter when I first got there. So as I get ready to walk away, Travis says we don't want this back you can have it. I tell him, "no, I don't need it". He then aggresively grabs it off the hostess counter and says in an elevated rude voice "thanks for making me throw it away" At this point I'm standing there shocked and have second hand embarrasment for him since other customers heard it.

I then walk over to a waitress and ask for her help in returning the newly made food as I'm not going to eat anything made my applebees after being treated so rudely. Mind you I am the one who had to drive to the restaurant 2 times so I should be the one with an attitude and not Travis. The waitress was nice and said she understood and would get my money refunded. I handed her the bag and after about 10 minutes she came back and said it was done.

I asked her if I could get a receipt showing the refund. She said she would see what she could do. I am out the $50 for the gift card that is nonrefundable and out 2 hours of my time. I'm also out $25 in gas from driving back and forth.

I think I at least deserve an apology from Travis.

Even with an apology this has left such a bad taste in my mouth that I will never frequent Applebees again. I will also retell this to every person I know to save them from dealing with Travis.

My sister and I. Have been sitting over 20 minutes waiting to be served when the manager walked by I was explaining to him that we have been sitting for 20 minutes he says to me don't come at me like that and I was like what I was just saying that we've been waiting then he said well you guys can just leave you want us to leave because we ask a question he was very nasty and rude and I was trying to explain to him I work it fast food I understand people get busy he going to say this is not a fast food and if you don't like it just leave he was very rude to me and my sister.

But they were another customers that were complaining about their stuff he was nice to them I feel like he was disrespecting me and my sister because we were African Americans and he kept saying to us Don't come to me like that what does that mean it sound like to me he was being rude like he was ready to get into a big fight or something so me and my sister left and he going to say good that you get out you leaving and the customer that he had just waited on they were upset and so was another set of customers because they heard everything he said they feel like he was rude too.

Me and my sister eat there all the time but we would never go back to your establishment. He was just really nasty and mean

This incident occurred at 555 Saratoga Ave., San Jose, CA 95129 on August 19, 2024, at approx.10:00 PM.

I recently dined at this Applebee's with my friend. Upon entry, I went directly to the restroom.

In the meantime, my friend was seated by the hostess. My friend is a dark-skinned Filipina. We always sit at a booth and so upon returning I found it strange to see her sitting at an elevated table near the bar. (By the way, there were many empty booths at the time of arrival.) However, I did not say anything to her about this.

We both ordered the endless shrimp and ribs. The chairs at this elevated table were rather uncomfortable because of the bare wood at the back of the chair. The restaurant was quite cold and this was exacerbated by a ceiling vent that was blowing cold air on us. My friend repeatedly complained of the cold and told our waiter about this as well.

We ordered 2 endless ribs and shrimp dinners. When our dinners arrived, the waiter brought us just one plate and told us to share. We thought that was quite strange, because the night before we also ate at this same restaurant and were seated in a booth, and we were given two dinner plates for our endless ribs and shrimp order! Around 20 minutes later my friend got freezing cold, and she was still hungry and thought about leaving.

We then ordered shrimp from another waitress because our waiter just disappeared and asked if we could have it packaged "to go"? We were told that was not possible. After 15-20 more minutes we saw a new family come in and they got seated at a booth! At that point, my friend got extremely upset and very mad and told me how she was rudely refused a booth by the hostess ostensibly because the booth section was closed after 10:00 PM.

We still did not get our shrimp. We both got really angry and left the restaurant and placed an amount of money on the table as to what we calculated the check would be. We did not want to wait another 15 - 20 minutes for the check. We do not plan on coming back

The next day (August 20, 2024) my friend got sick, likely from the cold air on her.

We also believe she was discriminated against because she is a "brown-skinned minority" who was refused to be seated in a booth while we witnessed a white family who later got seated at a booth. This could be a violation of California's Unruh Act.

We may pursue legal action here but would be willing to discuss an amicable solution with Applebee's. We also believe that Applebee's employees require updated remedial training to prevent this from ever happening again. By the way, we have dined for many years at your competitor, Denny's, and we have never had any problem with our table requests.

And if we requested a booth and they were all occupied, then the hostess would tell us that we would have to wait for one to open up. No problem with Denny's!

On 11/02/24, my wife and visited the Applebee's in Piscataway, NJ. It was crowded but the High Tops were empty and we requested one.

The woman at the hostess station, Robin, gave us a dirty look as though we were bothering her. She had disgust in her answer, asked us to wait a minute while she sat another customer ahead if us, then seated us. We waited a good 10 minutes before anyone came and in that time frame, she made no effort to get someone to take our order. She might have been a Manager, as the wait staff was informing her of different situations and staff.

We were only 2 stools away. Our Waiter, Christian M came over, apologized for his delay, and was very respectful in all means and manners.

We were very impressed with this young man and only wished all wait staff had his demeanor. Robin may need re-training on manners and respect for the customers.

Check # 881*- *****

Check Code LCFTGXCG

We had lunch at Applebee's on Lima Road, Fort Wayne, Indiana today. Thank you for the complimentary lunch for my husband, who is a veteran.

Our waitress was Jamyya G. She took our order and another person brought our meal to us. My husband needed a refill on his Pepsi, but we never saw her, so I went up to the bar to get his refill. We had to ask another employee to get our waitress.

A gentleman came to our table today, told us she was preoccupied, and brought us the bill, which we paid in cash. Jamyla came back and had our cash and bill. She took an order at another table before getting us our change. She never checked back on us or thanked my husband for his service.

Because of her lack of attentiveness, she was not left a tip. She was one of the worst waitresses we have ever had at a restaurant.

I ordered the Fiesta lime chicken from the Hughes rd location in Madison al and found a large, tan rubber band underneath my chicken. Spoke to the manager Paul Welch and he refused a refund but offered a free remake.

I ate lunch at your restaurant on old Halifax Rd Sunday September 29th with some co workers the inside of the restaurant where we were seated was disgusting there were hardly any servers doing their job the server we had Ashley n or ashcakez was clearly intoxicated while on the clock when we first started our order she said no no no you're ordering all wrong and it's going to come out to be expensive we took her advice and it came out to be even more expensive than it should we also witnessed her making drug deals from behind the counter either weed or some other drug was noticeably handed to someone who came in numerous different times while we were eating in front of customers with children there were also other employees taking shots with her on the clock after me and my coworkers got finished with our meal we sat there waiting for somebody to come give us our check 30 or 40 minutes go by and still no one came I had to walk around the entire restaurant looking for my server so we could pay and leave there was no one inside when I walked outside I found all of the employees in the back smoking weed I then waited 10 more minutes after I told my server we were ready to cash out when she finally showed up our check was outrageous I still gave her a courteous $20 tip she was rude with me handed it back to me with our bill and told me that I needed it more than she did apparently this was the worst and most disrespectful server I have ever had my entire time dining with Applebee's I will never come back to that location again it needs all new staff no one in this establishment apparently values their jobs she also gave one of my coworkers evil looks and had smart comments she made out loud when she walked away

Hello,

This Applebee's location in Ajax, Ontario is awful. For the area in which it is located and the diverse ethnicities that live there, the food choices are absolutely terrible! I asked for the Wonton tacos (which I really enjoyed in Niagara Falls, Canada side) and they were brought out to me considerably smaller and not crispy, but soggy! The Applebee's in Niagara Falls presented them quite nicely on a silver sectioned tray with each Wonton in its own section on the silver tray. I also got some extra dipping sauce on the side. I told the server I did not want them, and explained the ones I had tried and enjoyed in Niagara Falls.

Next, since I could not eat those Wontons, I asked to have the Maple Popcorn shrimp. When those arrived, I did not get the Maple flavoured sauce on the side, it was on the Popcorn shrimp. On the menu, it looks like it is served on the side. So I asked to have some hot sauce on the side and was informed by the waitress and the Manager that they only had Frank's buffalo sauce. I asked if they had a choice of sauce like you do when you choose a sauce for chicken wings. For example, hot, medium-hot, etc. and they proceeded to tell me that all they had was Frank's.

That is absolutely unacceptable! As I stated earlier, many different ethnicities live in that area, it is very multicultural and like to have a menu that reflects that, including different sauces to go with it. This dining experience was absolutely awful and unacceptable. Applebee's, you need to do much better for your customers and the area, location.

Thank you,

Shelley.

My order was wrong. And I can't get anyone to answer the phone.

Your business is closed until Monday.

I just want my order before then. Ty