While visiting Orlando we decided to have lunch at the Applebee's in Kissimee on 192. My 6 year old son ordered a grilled chicken sandwich off the kids menu and asked for cheese.
It came without the cheese. When i told the server, her reply was "it doesn't come with cheese." I said, he wanted cheese added to it. She said ok and walked away to another table and started chit chatting with them about nothing. I got her attention and told her my son will not eat this without cheese, she said, "what do u want me to do...bring u some grated cheese?" i said, no I want you to bring it to the kitchen n have them put cheese on it.
She took the sandwich back n brought it back to us n said "careful, it's hot" as she placed it down on my son's hand, burning him.
I complained to the manager n he took the $4.00 sandwich off my bill, which was the least of my concern, i was mad about my son being burnt...
the server returned with $7.00 change, which should have been $7.85. I told her she shorted me 85 cents. She replied, "o yeah, I forgot to tell you, I am all out of change. Do you have 15 cents and I will give you a dollar?" I said no I do not have 15 cents. She said,(with an attitude) "shoot, I have your 85 cents" and she threw a dollar down on the table.
Needless to say, I was very upset at this. I sent an email to corporate about my visit. They were very apologetic and sent me $25 in coupons to return to Applebees. I don't think I will be using them.
Review about: Applebees Chicken.